REFUND POLICY

Effective Date: April 22, 2025

Her Nation Global, LLC ("we," "our," or "us"), including its affiliated entities Her Media Agency, Sabrina Victoria, and H Club (collectively referred to as the "Her Nation Entities"), stand behind all of their products and services and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

Live Event Terms and Conditions

Each Live Event may have different Terms of Purchase and Terms and Conditions depending on its location, the Live Event Venue, and the Live Event Content. Please see the designated website for the Live Event for a complete set of its Terms of Purchase and Terms and Conditions as it pertains to that specific event.

No Guarantee of Results

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal from purchasing our products and/or services. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information. We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials, podcast, event or written information. You agree to take full responsibility for any results you receive from use of any products or services purchased from us.

Entrepreneurship involves risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 800-247-2710 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at policy@hermediaagency.com.

If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 800-247-2710 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at policy@hermediaagency.com for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.

Digital Download Products, Training Access, H Club Memberships

There are no refunds at all on any digital products or membership services. You will receive access to the platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased, you can contact our Customer Service Department at 800-247-2710 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at policy@hermediaagency.com, so we can resolve the issue. Purchase of a Her Nation Global training, products or services does not grant rights to the buyer to share, reproduce or resell the product in any way. Digital Access is deemed fully delivered when the email is sent to the email address used to sign up for the services. If you do not receive the digital access link within 5 calendar days of signing your service agreement, it is incumbent upon you to email policy@hermediaagency.com to inform the Company that you have not received the link. If you have not sent an email to notify the Company that you have not received the link and the email was delivered to your email address, the digital assets are deemed fully delivered.

If you have subscribed to the individual monthly, quarterly or yearly membership to H Club or any other Her Nation Global reoccurring membership the cancellation of the subscription or membership is effective in the month, quarter or year in which you have cancelled. There are no refunds regardless of usage of the product.

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of H Club or any other Her Nation Global reoccurring membership, please visit policy@hermediaagency.com if you need assistance.

Please be advised that any and all agreements for downloadable/digital products of Her Nation Global are NOT subject to cancellation, refund, or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement.

Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased, please contact our Customer Service Department at 800-247-2710 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at policy@hermediaagency.com, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Gift Certificates and Coupon codes shall expire twelve (12) months from their date of issue, unless otherwise specified.

Programs that Offer Free Access to Live and/or Virtual Events

Any purchase of a program, event, product, or service that offers a gratis or bonus ticket to any live or virtual event is subject to availability and is forfeited if not redeemed within twelve (12) months {one (1) year} from the date of purchase. It is incumbent on the purchaser to reserve the seat and redeem the bonus or gratis ticket. The Company will not send reminders to the Purchaser, so please track any gratis or bonus items received from a purchase. The Company reserves the right to exchange any gratis or bonus items for those of equal value due to availability or participation. Gratis or bonus items do not have any monetary value, are not transferable, may not be substituted or exchanged by the purchaser, are not eligible for a store credit and may not be extended past twelve (12) months {one (1) year} for redemption.

Any purchase of a program, future event, product, or service purchased during a live event may be also subject to the Terms of Purchase and Terms and Conditions of that specific event, so please be sure to read those as well.

Programs that Offer Weekly or Monthly Calls and Mentorship

Please be advised that mentorship programs, courses, memberships by Her Nation Global run on a weekly, monthly or quarterly schedule. These calls may or may not be recorded, please review the specifics of the mentorship programs, courses, memberships you have purchased.

There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.

If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of a Her Nation Global Service or Product, please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit. Availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans. Costs for travel and accommodations are not included in any Her Nation Global products, events or services held.

Live Event and Retreat Tickets

There are no refunds on any live event and retreat tickets. If you have registered any single ticket more than one (1) time, then the Company reserves the right to cancel or reject any subsequent ticket that was registered multiple times, whether intentionally or inadvertently registered by either party. The Company also reserves the right to cancel any tickets that were issued or transferred in violation of any Company policy.

If you are unable to attend an event, this request MUST be made at least 15 days before the event. You may also “roll” the ticket over to use at a future live event. However, please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request allowed per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. If your ticket was given as a promotional gratis item, it must be used for the specified event only.

All tickets expire or are forfeited if not used for the event for which it was purchased, unless your ticket allows for a one-time courtesy change and such change was requested more than 15 days prior to the event.

All requests for credit must be submitted to policy@hermediaagency.com at least 15 calendar days prior to the Event. Please note that Processing Fees and Affiliate Fees on ticket purchases are non-refundable and are not eligible credit.

Any ticket change request made less than 15 days before the event will be denied. The Company reserves the right to levy a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount. All tickets are subject to availability and the Company reserves the right, in its sole discretion, to change, move, refund, rollover or issue a store credit at any time if an event is sold out or close to full capacity.

If your ticket purchase comes with a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the promotional gift. ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the event or the ticket is considered forfeited, and you will not receive any store credit for the value of the ticket.

Publicity Release; Information Sharing

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to Her Nation Global, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Her Nation Global events and/or other events produced by Sabrina Victoria or any of Sabrina Victoria’s affiliates and hereby release Sabrina Victoria and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE

Offers and discounts may not be combined.

We reserve the right to discontinue or replace any bundled items with suitable replacements, including event tickets. We also reserve the right to cancel and terminate any ticket if the Purchaser or holder of that ticket violates the Company’s terms and Conditions, Terms of Purchase or Terms of the Agreement with which the ticket was granted. Purchased tickets do not guarantee a reserved seat. Once you have purchased a ticket, please check for notification regarding when and how to reserve your seat. Notifications will ONLY be sent to the email you provided when you purchased the ticket.

Video Creation, Social Media Content Development, Website Design and Rebranding, and Course Creation

Payment Terms and Non-Refundable Deposit

All projects require a non-refundable deposit as outlined in your signed invoice, proposal, or scope of work. This deposit secures your place on our production schedule and covers initial time investment, onboarding, and project preparation. Full payment, or any agreed-upon payment plan, will be detailed within your invoice or proposal. Late payments beyond the agreed terms are subject to late fees, and no final deliverables will be transferred until full payment has been received. Due to the creative, strategic, and time-invested nature of media services—including video editing, content creation, website design, and course development—all payments made to Her Nation Global are final and non-refundable. Once work has commenced on a project, refunds will not be issued under any circumstances, including dissatisfaction after project work has begun, failure to provide necessary assets or approvals, or changes in personal, financial, or business circumstances. Her Nation Global does not offer refunds on digital products, downloads, memberships, or work completed up to the point of project cancellation. Retainer agreements for ongoing monthly services are also non-refundable once the service period has started.

Revision Policy

Unless otherwise stated in your agreement, all projects include two rounds of revisions. Additional revisions or requests that extend beyond the original scope of work will be subject to additional fees. All services and changes outside of the initial agreement require separate approval and payment prior to execution. Revisions are intended to fine-tune the agreed-upon project scope, not to recreate the project.

Project Cancellation, Freeze, and Re-engagement

In the event that a client wishes to pause, cancel, or delay a project, any paid amounts, including the initial deposit, will be retained to cover work completed and time allocated. Projects cannot be paused indefinitely. Should a project be halted for an extended period of time, the project will be considered terminated, and re-engagement will require written approval from Her Nation Global, a re-engagement fee, and a new agreement or proposal. Restarting a project is subject to agency availability and discretion, and there is no guarantee the project will resume exactly where it left off. Her Nation Global reserves the right to decline continuation of any project that has been paused outside the terms outlined here.

No Guarantee of Results

Client acknowledges that Her Nation Global does not guarantee specific results, income levels, or business success from services rendered. The effectiveness of media creation, content development, and digital strategies is influenced by many factors outside the control of the agency, including audience behavior, platform algorithms, and market conditions. Clients assume full responsibility for the use of the deliverables and release Her Nation Global from any liability related to performance outcomes, audience engagement, or business results.

Client Responsibilities

The success of every project depends on collaboration and timely communication. Client needs to provide all requested materials, approvals, and access needed to fulfill the project scope. Delays in providing these materials or responding to requests may result in project delays, additional charges, or cancellation of the project under the freeze and re-engagement terms stated above.

Changes to the Terms

Your use of the Site and the Services is governed by the then-current version of the Terms in effect on the date of such use. Her Nation Global may, at its sole discretion, modify the Terms and/or other policies and procedures governing the Service at any time without notice or liability by posting the modified Terms, policies, or procedures to the Site. The date of any effective changes shall be reflected at the bottom of this page, and, upon request, we will provide you with information regarding any changes made. Your continued use of the Services after modified Terms have been posted or otherwise provided to you constitutes your agreement to be bound by the then-current Terms.

By purchasing any item, product, service or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy. If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.

This policy is governed by and construed in accordance with the laws of the State of Florida. In the event of any disputes, both parties agree to first pursue resolution through mediation. If mediation does not resolve the issue, disputes will be subject to binding arbitration located in Palm Beach County, Florida. You can contact our Customer Service Department at 800-247-2710 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at policy@hermediaagency.com.

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.